Privacy Policy

Travel Vault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Travel Vault (the "App").

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when using our App, including:

• Account information (email address, name)
• Emergency contact information you choose to store
• Verification call logs you create
• Documents you upload to the secure vault (passport copies, visas, etc.)
• Support inquiries and communications

1.2 Information Collected Automatically

When you use our App, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features accessed, time spent in app)
• Location data (only when you explicitly request embassy lookup services)
• Log data (IP address, access times, app crashes)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our App and services
• Process your subscription and payments
• Store and secure your travel documents
• Provide AI-powered crisis assistance
• Find nearby U.S. Embassies and Consulates based on your location
• Send you important updates about your account or the App
• Respond to your support requests
• Comply with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information. Documents stored in your secure vault are encrypted both in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our App (cloud storage, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data collection practices
• Export your data in a portable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our App, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: Contact Support